I’ve recently proclaimed 2017 as the year of Customer Driven Marketing. Of course, I don’t actually have any type of authority to issue such a declaration. However, I do have a blog and a perspective derived from much experience.
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Let’s face it, marketers have a tough job. They’re constantly anticipating the needs of millions of customers on a daily basis. They’re always leveraging data and learnings from prior campaigns and conversions, often times throwing darts, hoping something sticks at the right moment. Sometimes we find the mark, and sometimes we don’t. Either way, there’s one group of decision makers that will always hit the mark, the customer.
In my last article I encouraged email marketers to focus on creating quality, value-based content experiences before focusing on fine-tuning tactics, such as send-time-optimization. Regardless of when an email is sent or opened, customers look at the sender first and immediately decide whether or not your message has enough value to bother opening (subject lines come a distant second).
As a 17-year email marketing veteran, I’ve been asked countless questions by those seeking to improve their program performance and best practices. Lately, send-time optimization seems to be on a lot of minds—it feels like at least once per week I’m asked, “when is the best time to send an email?”