---
title: The Shaw/Scott Blog | UX Design
description: UX Design |
---

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## [Customer Journey Mapping Best Practices](https://blog.shawscott.com/customer-journey-mapping-best-practices)

[Lynn Baus](https://blog.shawscott.com/author/lynn-baus)

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## [Shaw + Scott and Loxley CX are Joining Forces](https://blog.shawscott.com/shaw-scott-and-loxley-cx-are-joining-forces)

[Julian Scott](https://blog.shawscott.com/author/julian-scott)

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## [Oh, The Humanity! The Limits & Benefits of Persona Development](https://blog.shawscott.com/blog/2016/04/20/oh-the-humanity-the-limits-benefits-of-persona-development)

[Vinca Swanson](https://blog.shawscott.com/author/vinca-swanson)

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